Natural gas
Gas customers are billed on the basis of monthly advance payments with an annual settlement. Each advance is 1/12th of your estimated annual consumption. At the time of your annual settlement, we will adjust the amount of your future advances depending on your actual consumption over the past year. In your annual settlement, you will find a table listing the upcoming advances.
If you have chosen to pay by direct debit, the advance bills are replaced by a payment schedule which is used to carry out the automatic debits from your bank account.
Electricity
For electricity, billing is done monthly based on your actual consumption, provided your smart meter automatically communicates the relevant data.
In the rare case that your consumption data is not available, particularly if your smart meter is not transmitting, we will notify you. In that case, we switch to monthly advance payments based on an estimate of your annual consumption. Each advance corresponds to one twelfth (1/12) of that estimate. Once a year, we carry out a settlement: we compare your actual consumption to the estimate and adjust your future advances if needed.